Refund Policy

Thank you for shopping at Fluffy Tails Online Pet Store. We are committed to ensuring the satisfaction of our valued customers. If you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

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1. Product Condition: To be eligible for a refund, the item(s) must be in their original condition, unopened, unused, and with all original tags and packaging intact.

2. Timeframe: You may request a refund within 30 days of the purchase date. After 30 days, we cannot offer you a refund or exchange.

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Non-Refundable Items

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The following items are non-refundable:

1. Perishable Goods: We cannot accept returns or refunds for perishable items such as pet food or treats.

2. Personalized or Customized Items: Items that have been personalized or customized with your pet's name or other personal details cannot be returned unless they are defective.

3. Clearance or Sale Items: Clearance and sale items are final sale and cannot be returned.

 

Refund Process

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1. Contact Us: To initiate a refund, please contact our customer support team at [insert customer support email or phone number]. Please provide your order number and the reason for the refund request.

2. Return Authorization: Once your refund request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).

3. Return Shipping: You are responsible for the cost of return shipping. Please use a trackable shipping method to ensure that your return is received.

4. Inspection: Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.

5. Refund: If the returned item(s) meet the eligibility criteria, we will process your refund within [insert number of days] to the original payment method. You will receive an email confirmation once the refund has been processed.

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Exchanges

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If you would like to exchange an item, please follow the same process as outlined above for returns. Once we receive and inspect the returned item(s), we will ship the replacement item(s) to you.

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Contact Us

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If you have any questions or need further assistance, please contact our customer support team at [insert customer support email or phone number].

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Fluffy Tails Online Pet Store reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

Thank you for choosing Fluffy Tails Online Pet Store. We appreciate your trust in us to provide the best products for your beloved pets.